Portfolio

Detail-Oriented Technical Writer with over 8 years of experience delivering clear, precise, and userfriendly documentation across diverse industries, AI, Machine Learning, SaaS, Supply Chain, Salesforce CRM, TOS, E-commerce, FinTech, ERP, and Networking. Specialized in transforming technical content into user-accessible information, improving the product guidance, and reducing user friction. Experienced in handling documentation in compliance-driven or regulated domains. Proven ability to spearhead processes with Software Products’ User guides and API documentation and deliver time-sensitive solutions, collaborating with cross-functional teams– internal Dev, Functional Product, and Business. An experienced documentation specialist and independent team contributor with a proven track record of delivering high-quality product documentation, both structured DITA-based and Docs-as-Code, to enhance business efficiency and user experience.

Work EXPERIENCE

TECHNICAL WRITER | Independent Projects

Feb 2023 – Present

  • Working on Technical Write-ups/articles using the Visual Code Studio, Sublime text XML editors.
  • Curated AI, GEN AI, LLMs, Expert Systems, Finance, and E-commerce related topics to my Portfolio site. Used Figma Make to work on the images for my articles.
  • Improved project accessibility by developing Read me files, documentation for REST API files in GitHub for few open-source projects.
  • Experienced in working remotely across distributed teams using Confluence, SharePoint, and Git-based collaboration.
  • Familiar with machine learning, deep learning with a data-driven, ethical approach to AI problem solving and solution design.

Senior Technical Writer | Sedin Technologies (EAM360), Chennai 

As an individual contributor, administered the entire documentation of EAM360 app, a mobile solution for IBM Maximo users. Improved the usability of the user documentation by 90% by migrated from Microsoft Word to SharePoint and Confluence.  

  • For enterprise software, built end-to-end DITA-based documentation. (User, Admin, Configuration Guides, SDK Integration, user workflow) and conducted product demos to cross-functional teams, resulting in increased products’ usability and reduced onboarding time. Aligned documentation with Agile sprint cycles, delivering consistent and timely updates to stakeholders.
  • Developed Integration Guides for integrating EAM360 with Salesforce Environment.
  • Experienced in documenting financial and transaction-based systems, with an understanding of workflows commonly used in e-commerce and payment platforms.
  • Collaborated with designers, product managers, and developers to ensure consistent tone and voice across all touchpoints.
  • Improved UX Experience by writing intuitive labels, buttons, error messages, and onboarding
  • content to improve user flow and comprehension.
  • Authored comprehensive Salesforce user and configuration documentation such as setup procedures, workflow processes, and API integrations to enable effective use by both end users and administrators.
  • Preemptively tested product use cases to uncover defects before the documentation cycle cutting revision by 100%. Monitored JIRA, Redmine to improve the doc progress and transparency.
  • Curated EAM360 (Asset Management) product-specific API documentation with more precision by deciphering source materials (REST APIs in JSON) and achieved API transparency by 80%.
  • Delivered precise release notes, process flows, and ad-hoc content in Confluence, solving the business and development teams’ need for fast and reliable updates.
  • Developed documents on Microsoft Azure Functions app, MSAL setup, Beacons, NFCs.
  • Partnered with designers in Figma to suggest UX improvements, solving usability challenges before they impacted the customers.
  • Facilitated calls with the DITA-based Madcap Flare product team to acquire the software for documentation.

TECHNICAL WRITER | INDEPENDENT PROJECTS | Multisoft Virtual Academy

Feb 2016 – Nov 2018

Volunteered for many documentation projects and focused on enhancing my writing skills, working on trendy technologies, and tools.

  • Solved the need for accessible training by writing technical training articles that helped learners quickly grasp course content, notably SAP FICO, AutoCAD, Azure, Cyber Security, CCNA, PHP Professional Training, Linux and more. 
  • Volunteered as a Web Content Manger in statistically planning and developing the website for a non-profit org. 
  • Built my website and published technical articles, blogs with reliable content after extensive
  • research using HTML editor in WordPress.
  • Volunteered as a Tamil language teacher and spearheaded Annual cultural activities in the Tamil School.

Senior TECHNICAL WRITER | HCL TECHNOLOGIES, Chennai

Feb 2015 – Oct 2015

Engineered CCAP solution documents notably the Cisco IOS CLI Guide, Alarm’s Guide, Content Delivery Engine (CDE) Guide and meticulously handled prod and dev meetings/discussions.  

  • Authored User Manuals in Adobe Frame Maker for various projects and published to the client (Cisco) website.  
  • Revised and edited user documents to reflect the relevant upgrades to make the docs current. 
  • Created internal training materials that solved onboarding challenges for engineers and writers by 80%. 
  • Facilitated collaboration between dev and business teams with the best in standards product documentation and jointly worked towards delivering better solutions. 

Senior TECHNICAL WRITER | Navis India Technologies, CHENNAI 

Feb 2015 – Oct 2015

As an Energized team player worked on SaaS web-based real time system SPARCS N4 TOS (Terminal Operating System) and other legacy systems SPARCS, EXPRESS, XPS. Effectively and proactively delivered product documentation, API documentation with increased customer satisfaction and reduced troubleshooting time. 

  • Developed release notes, product summary, functional specifications, process flows, troubleshooting topics, online help, user manual documents that removed recurring support bottlenecks about 80%. Pioneered tools like Adobe Professional, Author IT and Adobe Illustrator in the entire documentation process.  
  • Performed manual testing on the EAM360 products based on user workflows to identify functional gaps and to get the expected results before writing any user documents which reduced redundant work by 90%. 
  • Meticulously worked today documentation upgrades and maintained versioning at its best 
  • Excelled in managing doc process by creating JIRA dashboards for product releases and solved challenges documenting/editing customer solutions by creating Salesforce Dashboard. 
  • Actively participated in BA discussion for product updates and contributed to UI suggestions to the dev team using Figma, Draw IO and Visio software. 

TECHNICAL WRITER | Ramco Systems | Chennai

May 2011 – February 2012

Engaged in delivering documentation for cloud-based Revenue Mangement System (RMS) for a SaaS utility billing solution.

  • Worked on Online Help and User Manual for client specific applications using Adobe RoboHelp, MWSnap and FrameMaker for ERP solutions (RMS).  
  • Ensured product adoption by delivering client-specific, clear documentation in fast paced delivery cycle.   

Lionbridge Technologies, Chennai — Technical Content Writer

May 2010 – May 2011

Worked with Skillsoft team to delivery technical courses (with proper localization techniques) aimed at workforce transformation its clients. Used SkillPort LMS, SkillStudio to author and Filezilla SFTP to manage documents.  

  • Solved the global training challenges by developed Instructional Design based technical content for Microsoft SharePoint 2010, SAP, and CISCO courses. 
  • Delivered structured courses and guides that helped end-users solve real-world software adoption problems. 

Education

BACHELOR’S IN ENGINEERING IN ELECTRONICS AND COMMUNICATION | JUNE 2009 | ANNA
UNIVERSITY, CHENNAI, INDIA