Senior Technical Writer
HCL Technologies
Developed comprehensive CCAP documentation, including Cisco IOS CLI, Alarms, and CDE guides — aligned with engineering workflows for improved clarity and usability.
Developed comprehensive CCAP documentation, including Cisco IOS CLI, Alarms, and CDE guides, aligned with engineering workflows.
- Authored and maintained structured user manuals using Adobe FrameMaker, ensuring consistency and ease of maintenance
- Created effective training materials that significantly reduced onboarding time by ~80%