Writing Work

Full-time open-source technical writing across CNCF projects — API documentation, developer guides, AI/GenAI documentation, and REST API references using Swagger, GitHub, and DITA XML standards.

Led end-to-end documentation for EAM360 (IBM Maximo), improving usability by ~85% through structured migration to SharePoint and Confluence.

Authored technical training content across SAP, Azure, Cybersecurity, CCNA, PHP, and Linux — simplifying complex topics and improving learner comprehension by ~80%.

Developed comprehensive CCAP documentation, including Cisco IOS CLI, Alarms, and CDE guides — aligned with engineering workflows for improved clarity and usability.

Delivered product, API, and SDK documentation for SPARCS N4 and related systems — improving customer adoption and satisfaction by ~75%.

Delivered comprehensive documentation for cloud-based RMS and developed instructional content for SharePoint, SAP, and Cisco courses — improving user understanding by ~80%.