Technical Writer
Ramco & Lionbridge Technologies
Delivered comprehensive documentation for cloud-based RMS and developed instructional content for SharePoint, SAP, and Cisco courses — improving user understanding by ~80%.
Delivered comprehensive documentation for cloud-based RMS and developed instructional content for SharePoint, SAP, and Cisco courses.
- Created clear, client-focused guides and localized materials using Adobe RoboHelp, MWSnap, FrameMaker, SkillPort LMS, SkillStudio, and FileZilla — increasing usability and adoption by ~65%
- Accelerated product adoption with concise, easy-to-follow documentation and training materials, helping users quickly master software features
- Improving user understanding by ~80%